Last Updated Feb 12, 2024.

LangChain, Inc. (“LangChain,” “we,” “us,” or “our”) has prepared this Privacy Policy to explain (1) what personal information we collect, (2) how we use and share that information, and (3) your choices concerning our privacy and information practices.

Personal data that we collect from you

Information You Provide Directly: When you engage with our Services, you may provide us with personal data directly through various means including:

• Contact Details: Your name, email address, phone number, and other contact information.

• Profile Information: Information that you create a profile with, such as username, password, and account preferences.

• Feedback and Correspondence: Any information that you provide when you communicate with us, such as questions, feedback, or other types of correspondence.

• Usage Information: Data about how you interact with our Services, including usage of interactive features.

• Marketing Preferences: Your preferences for receiving communications from us, and your interaction with those communications.

Information from Social Media and Third Parties:

• If you interact with us through social media platforms, or connect your social media accounts to our Services, we may receive information such as your username, profile picture, and other public profile information.

Information Collected by Automated Means:

• As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This may include details about your device, IP address, operating system, browser type, and browsing behaviors.

How we use personal data

To Provide and Manage the Services:

• We use your personal information to operate, maintain, and provide to you the features and functionality of the Services, including to create and manage your user profile, process payments, and facilitate communication.

Research and Development:

• We analyze your use of our Services to improve service delivery and develop new features or services. We may also create aggregated or de-identified data for these purposes.

Marketing and Communications:

• We may send you marketing and promotional communications as permitted by law, which you can opt-out of at any time. We also use your information to respond to your inquiries and provide customer support.

Compliance and Protection:

• We use personal information to comply with applicable laws, respond to legal requests, protect our rights and the safety of others, and to detect, prevent, or otherwise address fraud, security, or technical issues.

With Your Consent:

• In cases where we need your consent to collect, use, or share your personal data, we will specifically ask for it. We use such information based on the permissions you grant.

How we share personal data and our relationship with third parties

We share your personal information only in ways that are described in this Privacy Policy. It is our policy to protect your privacy and handle your personal information with care. The entities with which we share your information include:

Service Providers: We engage various third parties to perform services on our behalf. These include hosting, data analysis, email delivery, marketing services, and customer service, among others. These service providers are bound by contractual obligations to protect the confidentiality of your personal information and to use it only for the purposes for which we disclose it to them. Examples of such service providers include:

• Cloud Storage Services (Vercel - United States)

• Customer Relationship Management (HubSpot - United States; Day.ai - United States)

• Analytics Services (Deepnote - United States)

• Communication Services (Google Workspace - United States; Slack - United States)

Compliance, Legal and Safety Purposes: We may share your information with law enforcement, government authorities, or other third parties as necessary to enforce our policies, comply with our legal obligations, protect our rights and safety, and the rights and safety of others.

Business Transfers: In connection with a business transaction like a merger, acquisition, or asset sale, your personal information may be disclosed or transferred as part of the transaction, subject to the continuation of any privacy protections in this policy.

Third Parties at Your Request: We may share information with third parties to whom you explicitly ask us to send your information (such as when you use social media widgets or login integrations on our service).

Public Forums and Other Users: Any information you share in public areas of our service or with other users can be read, collected, or used by others. We advise caution in disclosing personal information in these areas.

Your consent to this policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Your Rights Over Your Data 

You have the right to:

• Access the personal data we hold about you.

• Request correction of any inaccurate data we have about you.

• Request deletion of your personal data when it's no longer needed for the purposes for which it was collected.

• Object to the processing of your data.

• Request the transfer of your data to another service provider.

• Withdraw consent at any time where we are relying on consent to process your personal data.

Data Retention & Security

Data Security:

We understand the importance of protecting your personal information and take reasonable measures to do so. However, no system can be completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We encourage you not to send sensitive or confidential information through unsecured channels, as such transmissions may be susceptible to interception or loss.

Data Retention:

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The length of time we keep your information depends on various factors, including the nature of the data, why it was collected, and any legal or operational retention needs. We assess these factors to determine the appropriate retention period for different categories of data, considering our need to:

• Answer queries or resolve problems

• Provide new and enhanced services

• Comply with legal requirements under applicable laws

• Ensure the security and integrity of our Services

• Handle any legal claims or regulatory enforcement actions.

Our retention periods are based on business needs and legal requirements. We securely erase or anonymize personal information when it is no longer needed. Additionally, we periodically review our data retention policies to ensure they align with our current business practices and the legal landscape.

Legal Basis for Processing Information

For users in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Consent: We may process your data if you have given us explicit consent to use your personal information for a specific purpose.

• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

International Transfers of Personal Data 

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Children's Privacy

Age Restrictions:

Our Services are not designed for, nor do we intend them to be used by, anyone under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

No Collection of Children's Information:

We do not knowingly gather or solicit personal information from children under 18 years of age through our Services. If we become aware that a child under 18 has provided us with personal information without parental or guardian consent, we will take steps to remove such information from our databases.

Parental Notice and Deletion Request:

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us at the contact information provided below. Upon verification, we will promptly delete such personal information from our records.

Encouragement for Parental Involvement:

We encourage parents and guardians to take an active role in their children’s online activities and interests. If you have any concerns about your child’s personal information via our Services, please contact us immediately.

This section of our Privacy Policy aims to ensure the protection of children’s privacy and safety online. Should you have further questions or need more information about our handling of children's data, please reach out to us using the provided contact details.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or service offerings. When we make changes to this document, we will amend the revision date at the top of the Privacy Policy, and such changes will be effective upon posting the updated policy on our Services. We will also indicate the effective date of the amended policy.

To ensure you are informed of any significant changes, we may notify you by posting an announcement on our Services or, where feasible, by sending you an email notification, assuming we have your valid email address. It is your responsibility to provide us with your most current email address, or to regularly check our Services for updates.

Your continued use of our Services after any modification to this Privacy Policy signifies your acceptance of the new terms. If you do not agree with the changes to this Privacy Policy, you should discontinue your use of the Services. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the information we collect.

Contact

Please contact trust@melodi.fyi with any questions.